Customer Support Executive

Job Description

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We are looking for superior communication skills, people’s person and a positive attitude.

Responsibilities and Duties

• Provide support and ad-hoc training to customers who use IndiaBiz platform, replying to inbound queries
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
• Aid the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
• Attend and present IndiaBiz at relevant meet-ups, conferences/exhibitions time to time
• Thorough knowledge of (or eagerness to learn about) IndiaBiz platform and services (investment banking related)

Key Skills

Communications, Relationship Management, Basic Computer Skills

Required Experience and Qualifications

• Great interpersonal and relationship-building skills
• High levels of work ethic
• Good verbal and written communication skills
• Customer service experience and a customer-centric attitude
• Some B2B sales experience would be an added advantage

Frontend Developer

Requirements

• Strong in HTML, HTML5, DOM concepts
• Strong knowledge in Javascript
• CSS, JQuery, Bootstrap, Box Modeling, Grid System, CSS animations
• Responsive Design, Cross browser/device development
• CSS-Grid, Flexbox -- good to have
• OOJS - Object oriented Javascript
• JSON, Yaml Representation
• Browser events, internal behaviors (Reflow, Repaint)
• Templating frameworks - Handlebars, mustache
• MV* Framework
• REST API knowledge
• Competent with design concepts
• Knowledge of version control systems (Git)
• Modular programming, Use of NPM Components

Qualifications

• Post-Graduate/ Graduate Degree in Computer Science
• 1 to 3 years experiences (preferably in product based company)

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